We do NOT accept return or exchange for any items. In an event you receive incorrect or defective item, please notify us within 48 hours and we will send you return label and/or send you replacement.
If you find an error or defective item in your order, please Contact Us at 310-370-8850 with your order number and details about the product.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will contact you to pay for the shipping fee to re-send the products. Please note, for products that are customized or custom to order, we will NOT issue refunds for items that are returned due to incorrect address.
Our products and shipping fees are non-refundable. If you refuse any shipments from Girl ExtraOrdinaire or it’s affiliates, you will be held responsible for the original shipping charges, plus the cost of re-shipping the package to you. We do ship to PO Boxes via USPS. Expedited shipping is not available to a PO Box.
If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service or FedEx. Girl ExtraOrdinaire and it’s affiliated entities do not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.
Just a reminder that you will receive your order 2-7 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a business day to process your order and 3-7 business days to customize your products. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive am email with tracking information.
We offer USPS Priority Mail to most locations (domestic) as well as FedEx. Your shipping cost is displayed at point of checkout.
*If your order is multiple items and one of them is out of stock, we will contact you. In an event we don’t hear from you within 1-2 business days, we would go ahead and ship the rest of your order issuing store credit for the item(s) not in stock.*
ADDRESS CORRECTION FEE
If we ship items to your customers (Drop Ship Arrangement) via FEDEX, you are responsible for any address correction charges. Please note that it is your responsibility to provide correct address for your customer and Girl Extraordinaire and it's affiliates and parent company are not responsible for any address correction fee incurred.
SHIPPING ISSUE- Girl ExtraOrdinaire and it's affiliates will not be responsible for non-delivery, delay, loss, or damages during shipment. All merchandise is shipped FOB origin. Insuring the product is up to the buyer, and is not the responsibility of Girl ExtraOrdinaire.
We offer several shipping options including regular ground, 2-day or overnight shipping on most orders. The rates depend on the weight of the items.
*Please allow up to 5-7 business days (with the exception of weekends and holidays) to process, customize and ship your order.
The rates may vary for international orders depending on where you live, certain countries add tariffs after the package has been accepted there. We are not responsible for these additional costs. The shipping rate will be displayed during checkout, before you submit payment. You are responsible for all the customs, duties and taxes.